Frequently asked questions

The 4-, 8-, and 12-week timelines in the current pricing table are example schedules for each plan. We confirm the actual delivery date in a quote and schedule after reviewing feature scope, material readiness, PG review, and hardware availability.

Required registrations and filings, product rights, and operating policies can vary with your sales structure and products. Outline your business plan and confirm what applies with the relevant authorities and professionals. We then reflect the confirmed requirements in your site's notices and purchase flow.

We design draw rules, inventory by tier, win records, admin change history, and what to make public, all together. Server-side randomness alone doesn't prove fairness, so separated permissions and testing for concurrent purchases and retries are also needed.

We decide on the card, express payment, and bank payment methods you need during consultation and finalize them based on your PG or terminal contract and review results. Demo payments are separate from real payments, and we test approvals, cancellations, and failure recovery before launch.

We can migrate member and product data and link your existing store to your kuji site. Order integration is quoted separately depending on scope.

We review touchscreen, payment terminal, and printer models to suit your space and operations. Who procures the hardware, shipping and installation areas, travel fees, consumables, and the after-sales service period are itemized and confirmed in the quote.

You can try this in the connected demo. In the shop's Management page, select ‘Create store connection’ and then open the connected kiosk to use the same products, inventory, orders, and pickup passes. The default kiosk home is a standalone demo. For live operation, we test terminal payments, concurrent purchases, connection loss, and recovery after cancellation under your store's conditions.

The warranty period and coverage and response times are set out in the contract. New features, design changes, adapting to changes in external services, and outsourced product listing or customer service are treated as separate scope.

Yes. We help with planning, design, and development of dedicated Android and iOS apps, through to store launch prep. You can build the app alongside the website or add one to a site you already run, and member, order, and inventory integration and push notifications are designed to the scope you need. The app configuration in Premium and the cost and schedule of standalone app development are confirmed after consultation. The current public demo is a web experience; installable apps are a separate development item.

The amounts and fees in the pricing table are example plan configurations, not final quotes. We review the features you need, external integrations, and the number and location of kiosks, then outline build costs, operating costs, and any additional costs.