In-store kiosks · Installation prep
Before adding a kuji kiosk: what to check in your store
Adding a kiosk means preparing both the touchscreen software and on-site operations. Photos of the installation spot and a description of your store's workflow let us review hardware configuration and installation quotes in more detail.
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1. Look at the installation environment before screen size
Beyond the footprint of the unit itself, allow room for customer lines, an accessible operating height, and maintenance access. Check where power and wired internet are available, and if you'll use Wi-Fi, test the connection on site and plan how to handle outages.
- Photos of the installation spot and the available width, depth, and height
- Power outlet and internet connection locations
- Surroundings such as direct sunlight, humidity, heat, and noise
- Delivery route, elevators, and times the store is available for installation work
2. Test payment terminals and printouts on actual devices
The payment and printing screens in the web demo are separate from integrating actual terminals. After choosing the terminal model, payment provider contract, operating system, and printer specs, we verify approvals, cancellations, low paper, and connection loss on the real hardware. Express payment support also depends on the terminal and contract terms.
- Terminal model, payment provider, and merchant contract holder
- Whether to print receipts and prize pickup passes separately
- QR/barcode specs and whether a scanner is needed
- Paper replacement, reprint permissions, and recovery after print failures
3. Decide who hands over prizes and how
Printing a coupon doesn't automate prize handover. Decide whether staff check the pickup pass and hand over the prize, or whether a separate dispenser is connected. If you plan unattended operation, also design for jammed items, unclaimed prizes, duplicate pickups, and how customers can reach support.
- Pickup method: staff handover, lockers, or vending dispenser
- Pickup completion records and blocking reuse
- Customer notices and contact path during device failures
- Who handles remote support or on-site visits during closures and at night
4. Verify shared online inventory with concurrent purchases
To sell the same board online and in store, you need a shared inventory server and rules for processing draws and payments. Verify that when the last ticket is bought on both channels at the same time, only one purchase is confirmed. A kiosk connected from the shop uses shared inventory, while the default kiosk home is a standalone demo. Physical devices and store operating rules are tested per project.
- Which boards to share and which to keep separate per store
- Handling reserved inventory during pending payments and cancellations
- When to stop sales while offline
- Installation, shipping, consumables, and travel fees, plus after-sales scope